1. Why does it keep prompting me "Wrong User ID or Password" when I try to login?
Ans: You may have entered a wrong username or password. Do note that the login name is case-sensitive. You can email us at firstname.lastname@example.org or call our technical support helpline for help regarding your username and password.
3. Why am I always redirected to the login screen after I click login?
Ans: Most likely, your privacy settings in Internet Explorer have been set to 'high'. You will need to set it to 'medium' for you to login properly. Follow the steps below to amend your Internet Explorer's Privacy settings,
Click on 'Tools'
Click on 'Internet Options'
Click on 'Privacy'
Adjust the slider to set your privacy level to 'medium' (If you cannot see the slider, please click on “Default” button)