Query Title - Use keywords that describe your error accurately (e.g.: FLi2P Chinese Lesson Link Not Working).

Related Feature - Select the feature in which the error occurred in from the drop down list.

Full Name - Type in your full name so we can locate your account accurately.

School - Type in your school name in full so we can locate your account accurately.

Class - Type in your class so we can locate your account accurately.

IC / BC No. - Your Identity Card or Birth Certificate Number.

Contact No. - Give a contact number that we can easily reach you at for clarification.

Email Address - Give an email address that we can easily reach you at for clarification.

Upload print screen of error here - For Windows systems, “Ctrl-PrintScreen” to capture a screenshot of the error you encountered. Open the Paint application (All Programs -> Accessories) and “Ctrl-V” to paste the screenshot in Paint. Save the image as a jpeg file on your desktop and give it a proper title. Go to our Online Help Form and browse for the file on your desktop and click on the Upload button.

For Mac systems, “Command-shift-3” to capture a screenshot of the error you encountered. The screenshot will be automatically saved as <Picture 1> on your desktop. Go to our Online Help Form and browse for the file on your desktop and click on the Upload button.

Brief description of query - in less than 250 words, describe the problem and what you did before the problem occurred. Include details of which OPERATING SYSTEM you are using, what version it is and if you are using a school or home PC or desktop.